Collection of Information
One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience.
You can browse Pacific Mountain without telling us who you are or revealing any personal information about yourself. If you choose to provide us with personal information, you consent to the transfer and storage of that information to our servers.
We may collect and store the following personal information:
• name, last name, phone number, mail address, e-mail address
• transactional information based on your activities on the website (such as buying products or content related to your account)
• shipping, billing and other information you provide to purchase or ship an item
• dispute resolution, correspondence through the website, and correspondence sent to us
• computer sign-on data, statistics on page views, traffic to and from the website, and ad data
• other information, including IP address and standard web log information, and supplemental information from third parties. (For example, if the information you provide cannot be verified, we may ask you to send us additional information, or to answer additional questions)
We won't sell, rent or share in any way your personal information to third parties for their marketing purposes without your explicit consent.
If you use the Live Help on our website, it is important that you are aware that any personal identifiable information you submit can be read, collected or used by our Customer Service representatives. We are not responsible for the personally identifiable information you choose to submit in these forums and we strongly recommend not to provide any financial information, credit card information or passwords.
Update and Access Your Personal Information
You can access and/or update your personal information at any time. To do that you need to login to your account and click the Edit or View Information button. After updating your personal details (such as name, last name, phone number, e-mail subscriptions, etc.) click the Modify Account button to store the changes you have made.
Use of Information
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
• provide the services and customer support you request;
• resolve disputes, collect fees, and troubleshoot problems;
• prevent potentially prohibited or illegal activities, and enforce our User Agreement;
• customize, measure, and improve our services and the website content and layout;
• tell you about targeted marketing, service updates, and promotional offers based on your communication preferences;
Pacific Mountain takes every precaution to protect our users' information. When you submit sensitive information via the website, your information is protected both online and off-line.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site mail us at 4335 Valley Blvd, Los Angeles, CA, 90032, United States.
While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer , Netscape Navigator and Mozilla Firefox becomes locked, as opposed to un-locked, or open, when you are just navigating. This is an easy tip to check whether you are submitting data through a secure connection.
Privacy Protection for Children
We respect children's privacy. We do not knowingly or intentionally collect personal information from any person under age 18. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. In order to protect the privacy of younger Internet users, children under the age of 18 are prohibited from registering for the Service.
Certain areas of the Website may restrict access to specific individuals through the use of passwords and through providing personal data. We strive to keep your personally identifiable information accurate. We will provide you with access to your information, including online access to your registration data so that you may view, update or correct your information on the Website. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Any links to third-party websites on the Website are provided solely as a convenience to you. If you use these links, you will leave our Website. We have not reviewed all of these third party sites and do not control and are not responsible for any of these sites, their content, or their privacy policies. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to the Website, you do so at your own risk.
Information Use and Disclosure
We sometimes use other companies' services to perform specific functions on our behalf. Sometimes it is necessary to disclose information to these service providers, so they can perform their service. For example, in order to deliver products to you, we must share some information. As we do not deliver the products ourselves we partner with other couriers companies to ship our products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as recipient's name, shipping address, email, and phone number.
Pacific Mountain as joined AuthorizeNet to process payment information. We also use the following third parties services: shipping, marketing services, Web analytics, Web hosting. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Newsletters and Promotional E-mails
While creating your account, you may subscribe to our newsletters and other Pacific Mountain's promotional e-mails. If at any given time you want to unsubscribe, you just need to follow these steps: login into your account, click the Personal Information button, and uncheck the e-mail subscriptions you don't want to receive anymore. You may also click the unsubscribe link within the promotional e-mail to stop receiving that particular e-mail.
If you choose to use our referral service to tell a friend about our site or products, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit our site. Pacific Mountain does not store this information and we will use it for the sole purpose of sending this one-time email.
Other Site Features
Facebook Connect, Twitter, and other OpenID providers
You can link to our site using sign-in services such as Facebook & Twitter. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to link between the sites. Services like Facebook & Twitter give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
If you use the "Like" button to share something, that item will appear on your Facebook profile page and also on your friends' newsfeed, depending on your Facebook privacy settings. You may also receive updates in your Facebook newsfeed from this site or item in the future. Facebook also collects information such as which pages you have visited on this and other sites that have implemented the "Like" button.
Customer Comments & Reviews
We post customer comments " reviews on our web site which may contain personally identifiable information such as the reviewer's name and/or last name. Reviewers can enter they name and/or last name when submitting a review or submit an anonymous review.
Contests and Give-Aways
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site, or from our site on Facebook. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to notify contest winners and make it possible the prize redemption.
We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. We set a session ID cookie to store the items you add into your shopping cart and other information such as items you have viewed. All this information is destroyed when the cookie expires (when you close you browser). If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as shopping cart, contests or surveys, will be limited. If you don't accept cookies we may not store the information regarding the items you want to buy and therefore your shopping cart will be always empty.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by a prominent notice posted on the Web site 30 calendar days prior to implementing the change.
This Privacy Statement was last updated on April 27th. 2016.