- Temporary Site Closure
Temporary Site Closure
Here at Pacific Mountain, the health and safety of our team is our top priority. We are closely monitoring the situation and affects of the COVID-19 outbreak and are making adjustments at the direction of the CDC and the local and state governments.
All operations regarding Pacific Mountain operate out of Los Angeles, California. Due to a city containment; we appreciate your patience and understanding that our office and warehouse will be closed to all online orders, return inquiries, and general customer services.
Please feel free to continue to send us emails at email@example.com with your questions or concerns; however responses will be delayed until it is deemed appropriate for our team members to return to the office and warehouse. All inquiries during this time will be handled in the order they are received.
To best expedite your inquiries regarding our 12 Month Warranty Policy please provide the following information:
Subject: [Your Name] - Warranty Request
- Style Number (PMxxxxxx-xxx) and shoe size.
- A brief description of the issue or defect.
- Images of the shoe and defect.
- An image of the proof of purchase from an authorized retailer.
- Your address.
We appreciate your continued support and understanding at this time. We look forward to getting back to business as usual as quickly as possible and we know this is a challenging time for everyone, but we will get through this together. As the situation with COVID-19 rapidly changes, we will remain transparent with our teams and consumers as our response to this situation evolves with the latest information.
Be safe and be well and thanks for being a part of the Pacific Mountain community.